Terms of service
A&S FIORA – Terms & Conditions
Last Updated: October 20, 2026
Welcome to A&S FIORA, an online fashion and accessories store serving customers throughout Sri Lanka.
By accessing our website or placing an order, customers agree to the following Terms & Conditions, subject to applicable consumer protection laws.
1. Website Usage
Customers must provide accurate and current information when placing orders.
Our website must not be used for fraudulent, unlawful or unauthorized activities.
Customers with registered accounts are responsible for safeguarding their account login details.
2. Product Information
We aim to provide accurate product descriptions, photographs, materials, sizes and prices.
Product colours may appear slightly different depending on lighting and screen settings.
If a product is materially different from its description, customers may request assistance under our Return & Refund Policy and applicable law.
3. Prices and Payments
Product prices are displayed on our website.
Applicable delivery charges and any other mandatory fees will be displayed before an order is confirmed.
We accept online payments through the supported payment methods shown at checkout.
Orders are processed after successful payment confirmation.
Cash on Delivery is not currently offered.
4. Order Confirmation
Customers must provide accurate contact and delivery information.
We will provide an order confirmation using the contact information supplied at checkout.
If an order cannot be fulfilled due to unavailable stock or another valid reason, we will contact the customer and arrange an appropriate resolution or refund.
5. Shipping and Delivery
A&S FIORA arranges delivery within Sri Lanka, subject to courier service coverage.
Delivery fees and available estimates are provided according to the customer's destination.
Delivery may be affected by weather conditions, public holidays, courier delays or other circumstances outside our reasonable control.
Please read our Shipping Policy for further details.
6. Order Cancellation
Customers may request cancellation within 15 minutes of placing an order.
Cancellation requests after 15 minutes may be considered if the product has not been dispatched.
Please contact our support team for assistance.
7. Returns and Refunds
Customers may request eligible returns within 5 calendar days after delivery.
Customers must contact our support team before returning any product.
Customers initially pay return courier charges.
For confirmed damaged, defective, incorrect or materially misdescribed products, A&S FIORA will arrange an appropriate product refund and reimbursement of reasonable eligible return courier charges.
Unnecessary or change-of-mind returns are generally not accepted after dispatch.
Approved product refunds will be initiated within 5–7 business days after inspection and approval, using the original payment method.
Please review our full Return, Refund & Cancellation Policy for details.
These conditions do not restrict applicable statutory consumer rights.
8. Customer Communication
Customers agree to provide a valid email address and contact phone number for order-related communication.
We may contact customers regarding orders, delivery, cancellations, returns and refunds.
Marketing communications are governed by our Privacy Policy and relevant customer preferences.
9. Intellectual Property
A&S FIORA's original branding, logos, website text and other protected content belong to A&S FIORA or their respective rights holders.
Unauthorized commercial use or reproduction is prohibited.
10. Privacy
Customer information is handled according to our Privacy Policy.
We use supported e-commerce and payment services for order processing.
11. Responsibility and Consumer Rights
A&S FIORA aims to provide products matching their descriptions and confirmed orders.
We will assist customers in resolving legitimate order, delivery and product issues.
Nothing in these Terms & Conditions removes any consumer rights or remedies provided by applicable Sri Lankan law.
12. Policy Updates
We may revise these Terms & Conditions when necessary.
Updated terms will be published on our website. Changes will not retrospectively remove rights arising from already confirmed orders.
13. Contact Information
A&S FIORA
Email: anuradhaglobaltrading@gmail.com
Phone: +94 77 129 9695
Additional Phone: +94 72 555 5034
Website: https://asfiora.com
Service Area: Sri Lanka