A&S FIORA

Anuradha Global Imports and Trading

Return, Refund, Exchange & Cancellation Policy

At A&S FIORA, customer satisfaction and trust are important to us. We are committed to providing a fair, transparent, and reliable online shopping experience.

Please read our return, refund, exchange, and cancellation conditions carefully before placing an order.

1. Return & Exchange Requests

Customers must contact A&S FIORA within 5 calendar days of receiving their order to request a standard return or exchange.

To submit a request, customers should provide:

• Order number
• Reason for the return or exchange
• Clear photographs of the product if it is damaged, defective, or incorrect

Customers must contact our customer support team for return instructions before sending any products.

All requests will be reviewed fairly according to our policy and applicable consumer protection laws.

2. Return Courier Charges

As A&S FIORA operates exclusively online and does not have physical return branches, the following conditions apply:

• Customers must initially arrange and pay the return courier charges, unless A&S FIORA arranges otherwise.
• Returned products will be inspected after we receive them.
• If a product is confirmed to be damaged, defective, or incorrectly supplied, A&S FIORA will reimburse reasonable return courier charges upon receiving valid proof of courier payment.
• If the product is in acceptable condition and the customer requests a return or exchange due to personal preference, the customer is responsible for return courier charges.

3. Damaged, Defective or Incorrect Products

If customers receive a damaged, defective, or incorrect item, they should contact A&S FIORA with their order number and photographs.

After reasonable verification and inspection, eligible customers may choose one of the following options:

Option A — Free Replacement

• Replacement product at no additional product cost.
• Free delivery of the replacement item.
• Reimbursement of reasonable return courier charges where a return is required.

Option B — Full Refund

• Full refund of the affected product amount.
• Refund of the original delivery charges attributable to the affected order.
• Reimbursement of reasonable return courier charges where applicable.

Claims will be assessed fairly based on the available evidence and the condition of the returned product.

4. Change of Mind or Color Exchanges

Returns or exchanges requested due to a change of mind, color preference, or other personal choice are subject to approval.

The following conditions apply:

• Products must be unused, undamaged, and in their original condition.
• Customers must pay the return courier charges.
• Original delivery charges are non-refundable, except where required by law.
• Customers must pay additional delivery charges for approved exchanges.
• Eligible product refunds will be processed after receiving and inspecting the returned item.

5. Failed Delivery or Refused Orders

A&S FIORA uses third-party courier services, including Koombiyo Delivery, to deliver orders.

A parcel may be returned to A&S FIORA if:

• The customer provides an incorrect or incomplete delivery address.
• The courier cannot contact the customer after reasonable delivery attempts.
• The customer refuses to accept the delivery.

If an order is returned for a reason attributable to the customer:

• We will contact the customer to discuss redelivery or an appropriate refund.
• Actual delivery, return, or redelivery courier charges may be the customer's responsibility, subject to prior disclosure and applicable law.
• Any additional charges will be communicated before redelivery.

Customers will not be charged additional courier fees for delivery failures caused by A&S FIORA or its courier provider.

6. Returns That Do Not Meet Our Conditions

If inspection confirms that a returned item does not qualify for a refund or exchange:

• The customer will be informed of the inspection result.
• No free replacement or return courier reimbursement will be provided unless required by law.
• Customers requesting the original product back will be responsible for applicable redelivery courier charges.
• Any redelivery charges will be communicated before dispatch.

We aim to handle all return requests fairly and transparently.

7. Refund Processing

Approved refunds will be initiated within 5–7 business days following inspection and approval, or following approval if no physical return is required.

• Eligible card payments will normally be refunded through the original payment method where supported.
• If the original payment method does not support refunds, a bank transfer may be arranged.
• Actual refund arrival times depend on the relevant bank and payment provider and may exceed our processing period.

8. Order Cancellation — 15-Minute Policy

Customers may request order cancellation within 15 minutes of placing their order, provided the order has not already been dispatched.

Cancellation Within 15 Minutes

• Customers must contact A&S FIORA within 15 minutes of placing the order.
• If the cancellation is accepted before dispatch, a full refund will be issued, including original delivery charges.
• Approved refunds will be processed according to our refund processing conditions.

Cancellation After 15 Minutes

• Orders cannot be cancelled due to a change of mind after 15 minutes under our standard cancellation policy.
• Once an order has been dispatched, cancellation is not available under this policy.
• Customers may still request an eligible return or exchange after delivery in accordance with our Return & Exchange Policy.

Exceptions

• If A&S FIORA cannot fulfill an order due to unavailable stock or an error on our part, the customer will be offered an appropriate alternative or a full refund.
• This cancellation limit does not restrict customers' statutory rights concerning defective, damaged, incorrect, or undelivered products.

9. Customer Responsibilities

Customers are responsible for:

• Providing correct contact and delivery information.
• Reviewing product descriptions, colors, quantities, and prices before confirming an order.
• Contacting A&S FIORA promptly when requesting cancellation, return, or exchange.
• Providing accurate information and evidence when submitting a claim.
• Following the return instructions provided by our support team.

10. Contact Information

A&S FIORA
Anuradha Global Imports and Trading

Email: anuradhaglobaltrading@gmail.com

Phone / WhatsApp:

+94 77 129 9695
+94 72 555 5034

We are committed to providing customers with a reliable shopping experience and resolving concerns fairly and professionally.

Consumer Rights: Nothing in this policy excludes, restricts, or limits customers' rights and remedies under applicable Sri Lankan consumer protection laws.