Shipping policy

A&S FIORA – Shipping & Delivery Policy

Last Updated: October 20, 2026

A&S FIORA provides online shopping and delivery services to customers throughout Sri Lanka.

1. Delivery Coverage

We arrange delivery to locations within Sri Lanka that are served by our courier partners.

Delivery availability may vary for remote or restricted locations.

2. Order Processing

Orders are processed following successful payment confirmation and stock verification.

Customers will be contacted if an order cannot be fulfilled or if additional delivery information is required.

3. Delivery Timeframes

Estimated delivery period: [Insert your confirmed courier delivery estimate in business days before publishing.]

Delivery times may vary depending on the customer's location, courier operations, weather conditions and public holidays.

Customers will be informed if a significant delay affects their order.

4. Shipping Charges

Delivery charges depend on the customer's location and the applicable shipping rate.

All mandatory shipping charges will be displayed before customers confirm their orders.

Customers can review the total product and delivery cost at checkout.

5. Delivery Address and Contact Number

Customers must provide an accurate delivery address, valid phone number and any necessary delivery instructions.

Our courier partner may contact customers to arrange successful delivery.

6. Order Tracking

Where courier tracking is available, tracking information will be provided after dispatch through the available order notification or tracking system.

Customers may also contact our support team for delivery assistance.

7. Failed or Unsuccessful Delivery

If delivery is unsuccessful because of an incorrect address or inability to contact the recipient, our team will assist in arranging further delivery where possible.

Any additional delivery charges will be explained to the customer before a new delivery arrangement is confirmed.

8. Damaged or Incorrect Deliveries

If customers receive a damaged, defective or incorrect product, they should contact A&S FIORA as soon as possible.

Customers should provide the order number and photographs where available.

Eligible returns and refunds will be handled according to our Return, Refund & Cancellation Policy.

9. Return Shipping

Customers must contact our support team before arranging a return.

Customers initially pay the return courier charges.

If inspection confirms an eligible product defect, damage on arrival or incorrect item, A&S FIORA will reimburse reasonable return courier charges after checking the courier receipt.

10. Customer Support

A&S FIORA

Email: anuradhaglobaltrading@gmail.com

Phone: +94 77 129 9695

Additional Phone: +94 72 555 5034

Website: https://asfiora.com

Delivery Coverage: Sri Lanka