Privacy policy

A&S FIORA

Anuradha Global Imports and Trading

Privacy Policy

Last Updated: 21 October 2026

At A&S FIORA, we respect our customers' privacy and are committed to protecting their personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information when customers visit our online store, place orders, make payments, or contact us.

1. Information We Collect

When customers visit our website or place an order, we may collect:

  • Full name
  • Email address
  • Contact telephone number
  • Billing and delivery addresses
  • Product selections and purchase history
  • Order numbers and transaction references
  • Payment confirmation and refund information
  • Customer service messages, including return or exchange requests
  • Device information, IP address, browsing activity, and cookies

We collect information necessary to operate our store, process orders, and provide customer support.

2. How We Use Customer Information

We use personal information for the following purposes:

  • Processing and confirming customer orders
  • Arranging product deliveries
  • Providing order confirmations and invoices
  • Sending delivery and order status updates
  • Processing approved returns, exchanges, and refunds
  • Responding to customer inquiries and complaints
  • Detecting fraudulent transactions and protecting our store
  • Improving our website and customer experience
  • Meeting applicable legal, tax, and accounting obligations
  • Sending promotional communications where permitted and, when required, with customer consent

We process personal information only where we have a valid reason or lawful basis to do so.

3. Payment Information and Security

A&S FIORA uses Shopify to operate its online store and may use PayHere or other supported payment service providers to process online payments.

  • Online payments are processed through the payment provider available at checkout.
  • A&S FIORA does not request or intentionally store customers' complete payment card numbers or card security codes.
  • Payment service providers may collect and process payment information according to their own privacy and security policies.
  • We may retain transaction references, payment status, and necessary billing information to manage orders and refunds.

We take reasonable steps to protect customer information. However, no online data transmission or storage system can be guaranteed completely secure.

4. Delivery and Courier Services

To deliver customer orders, A&S FIORA may share necessary delivery information with third-party courier providers, including Koombiyo Delivery.

This may include:

  • Customer name
  • Delivery address
  • Contact telephone number
  • Order or parcel reference
  • Delivery instructions

Courier providers may use this information to arrange delivery, contact recipients, provide tracking updates, and manage unsuccessful deliveries or returns.

We share only information reasonably necessary to fulfill these purposes.

5. Shopify and Other Service Providers

Our online store is hosted by Shopify.

Shopify processes customer information to provide website hosting, checkout, order management, security, analytics, and other platform services.

Where relevant Shopify features are enabled, Shopify may also process information about customer interactions with our store, Shopify, and other merchants to provide enhanced services, personalization, or advertising features.

We may also use authorized service providers for payment processing, invoicing, customer communications, website analytics, and delivery services.

Some service providers may process or store information outside Sri Lanka, subject to applicable data protection requirements.

For more information about Shopify's processing practices, please visit:

https://www.shopify.com/legal/privacy/consumers

Customers may also visit Shopify's privacy portal:

https://privacy.shopify.com

6. Customer Information and Marketing

A&S FIORA does not sell customer contact lists or disclose personal information to unrelated parties for their independent marketing purposes.

Customer information may be shared with service providers when necessary to operate our business or where legally permitted.

Customers may receive communications relating to their orders, deliveries, invoices, and customer service requests.

Promotional emails or messages will be sent only where permitted by applicable law. Customers may unsubscribe or request that promotional communications stop.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Support secure checkout
  • Remember website preferences
  • Measure website performance
  • Understand customer interactions
  • Support advertising or personalization where enabled and permitted

Customers can manage cookies through their browser settings and any cookie preference controls available on our website.

Disabling certain cookies may affect website functionality.

8. Data Storage and Retention

We retain customer information only for as long as reasonably necessary to:

  • Complete orders and deliveries
  • Maintain purchase and invoice records
  • Process returns and refunds
  • Resolve customer complaints or disputes
  • Prevent fraud
  • Meet applicable accounting, tax, and legal obligations

When personal information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable retention requirements.

9. Customer Privacy Rights

Subject to applicable law, customers may request to:

  • Access the personal information we hold about them
  • Correct inaccurate personal information
  • Request deletion of information where legally permitted
  • Withdraw consent for processing based on consent
  • Object to or request restrictions on certain processing activities
  • Stop receiving promotional communications

Customers may contact us by email to submit a privacy-related request.

We may need to verify the customer's identity before processing certain requests.

Some information must be retained where required by law or necessary to resolve outstanding transactions.

10. Returns, Refunds and Customer Records

When customers request returns, exchanges, refunds, or order cancellations, we may collect additional information needed to investigate and resolve the request.

This may include order details, product photographs, courier receipts, payment references, and customer communications.

Return and refund requests are handled according to our separate Return, Refund, Exchange & Cancellation Policy.

11. Children's Privacy

Our online store is not intended to collect personal information directly from children who are not legally permitted to make purchases without appropriate authorization.

If we become aware that personal information was collected improperly from a child, we will take appropriate steps in accordance with applicable law.

12. Changes to This Privacy Policy

A&S FIORA may update this Privacy Policy to reflect changes in our business operations, technology, service providers, or legal requirements.

Updates will be published on our website with a revised date. We will provide additional notice where required by law.

13. Contact Information

For questions regarding privacy or customer information, please contact:

A&S FIORA
Anuradha Global Imports and Trading

Email: anuradhaglobaltrading@gmail.com

Phone / WhatsApp:

+94 77 129 9695
+94 72 555 5034

We are committed to handling customer information responsibly, fairly, and transparently.

This Privacy Policy is subject to applicable Sri Lankan data protection and consumer protection laws.